Phone system for insurance agencies.
Fully encrypted, secure and mobile business communication for any insurance office, with 100% Canadian call data.
Be the bright spot in a difficult day.
An exceptional customer service experience with an insurance agency can have a profound impact. As one of the first contacts in an emergency, it's your privilege and responsibility to make that call a bright spot in an otherwise difficult day.
Callers may be upset and emotional. Their experience during the entire call matters, and ultimately makes a difference to your bottom line. A highly functional, easy-to-use, flexible and reliable cloud phone system greatly improves the service your agency can provide.
Built for service under pressure.
100% Canadian solution
All live call data stored and processed on Canadian infrastructure, geo-redundant across Vancouver, Calgary, Ottawa and Montreal.
Detailed call history & reports
View and log client calls (time, day, duration, originating number) with scheduled email reports or on-the-fly views.
Mobility
Never miss a call with our Android and iOS app, or the web phone on any computer.
Voicemail-to-email & transcription
Stay connected in the way that's most efficient for you.
Automated call recording
A reference record of all correspondence.
Call forwarding & Auto Attendant
Eliminate hold times, never miss an important call, and screen and direct callers automatically.
… and much more. See every business phone feature →
Every second, accounted for.
Cloud Connect cuts costs across the board, and automatically tracks the billable time your team spends on the phone with, or on behalf of, clients.
- Automatically track every second of billable phone time
- No hardware to maintain or software to buy
- Unlimited long-distance calling
- No added IT support costs
- Minimize the need for a receptionist with the Auto Attendant
- Highly affordable toll-free numbers
- Scale any time, from anywhere, without new phone lines
- Prevent lost billable time from power outages with geographically dispersed infrastructure and automatic failover
- Extend your market with local numbers across a wide area
Enterprise-grade communications at an affordable cost.
Advanced, customer-focused features — managed from any browser, used from any device.
User Portal
- Manage messages
- Quick view of current profile and phones
- Full call history
- Manage contacts
- Answering rules
- Find-Me / Follow-Me
- Forwarding
- Personal music on hold
Management Portal
- Full call history
- See active calls in progress
- Brief statistics
- Add, manage and delete users
- Add and manage auto attendants
- Manage schedules
- Manage music and messages on hold
Enhanced mobile softphones
Keep your mobile number private by using your office number on your mobile phone.
- Visual voicemail
- Manage answering rules and greetings
- Dial pad with easy access to recent calls
- Multi-chat board for quick communication
- Presence and chat indicators
- Fully integrated SMS communications
Advanced Web Phone
- Visual voicemail
- Change answering rules remotely
- Full call history
- Presence indicators for co-workers
- Free Wi-Fi calling anywhere in the world
- Fully integrated SMS communications
Local phone systems for insurance offices across Alberta.
Cloud Connect works anywhere in Canada with a good internet connection, and our team is close by for setup and support.
Calgary
Airdrie, Chestermere, Cochrane and area.
Calgary phone systemsDrumheller
Rosedale, East Coulee, Carbon and area.
Drumheller phone systemsMedicine Hat
Redcliff, Dunmore, Desert Blume and area.
Medicine Hat phone systemsAnywhere in Canada
Canadian data centres, Canadian numbers and Canadian support.
CoverageFrequently asked questions.
Is our insurance agency's call data kept in Canada?
Yes. All live call data is stored and processed on Canadian infrastructure, with geographic redundancy across data centres in Vancouver, Calgary, Ottawa and Montreal.
What happens to our phones during a power outage?
Cloud Connect runs on geographically dispersed infrastructure with automatic failover, and calls can forward to mobile phones when your office is offline, so you don't lose billable time.
Can we report on calls for billing?
Yes. Detailed call history logs time, day, duration and originating number, with scheduled email reports or on-the-fly views.
Is your network ready for Cloud Connect?
Run our free line test in your browser — it checks your connection for call quality in about a minute.
Let's talk about your phones.
Tell us a little about your business and one of our team will be in touch, or call us directly.