All of the benefits of a cloud-based contact center ultimately come back to this all-important one: improving customer satisfaction. A feature-rich easy-to-use solution will add value and deliver a smooth customer experience.

Most of the contact centers in operation today are running on old technology and contact center software that can’t keep up with the way customers and businesses now communicate. A cloud-based contact center is a modern alternative to on-premise contact centers using the latest in communications technology. With a data-rich dashboard, you can easily monitor metrics like call times, satisfaction ratings, and average wait times. You can also generate historical reports, gauge department performance, and more. Then, use the data to constantly improve your offerings.

Use your Business Phone Number to Send Texts

SMS for business, better known as business texting, lets you send and receive text messages on your business phone number. You can quickly provide information to clients, set up appointments, and reply to inquiries using your recognizable business phone number.

We provide SMS-enabled phone numbers for most placesin North America with the ability port mobile and landlinenumbers as well.
What Can Presence do for You?
•   Presence monitoring across devices (desk phones, softphone and smartphones) is a feature that gives you an edge in connectingin bound callers with employees and reducing hold times and hangups. You’ll be able to know in real time whether the agent is on an active call, or available for chat. Using custom statuses, an employeecan let everyone know that they’re in a meeting or out to lunch making routing calls from clients much easier.Increased Productivity

Phone calls can be a huge productivity killer in businessbecause they often veer off track or interrupt other tasks.Along those same lines, emails can go unanswered forhours sometimes. Instant messaging, on the other hand,is the perfect way to get just the answers you need whenyou need them.

•   With our app for iOS and Android you can take yourbusiness communication on the road and use yourbusiness phone with the most popular devices
•   Our phone portal allows you to call out on any desktopwith a microphone, or chat and SMS directly with contacts
•   A wide selection of desk phones with SMS support andcapability are available
Convenience for Everyone• Use one business number for voice, fax, and textmessages• Receive push and email notifications of incomingmessages• Communicate easily anywhere there is an internetconnectionEffective CommunicationInstant messaging, text apps and platforms have becomean essential part of business communications. Thesewidely used forms of communication are as useful in theworkplace as they are in everyday life.Contact us today to get the best out of your BusinessPhone System.

Contact Center

Call Center Agent View
Remove Limitations
A hosted phone contact center solution allows you to hire agents from all over the country, even the world. This drastically widens your prospective employee pool, enabling you to select the best people for the job, not just those within commuting distance. The hot desking support feature allows for multiple office workers on different shifts to share a single physical phone.
Complete Control & Access
The quick access web portal allows you to make changes on the fly at any time. Modify your messaging, prompts, and hold music to deliver better results. The portal also provides detailed calling reports and a supervisor dashboard.
Supervisor Flexibility

Gain better control of how your contact center works by viewing detailed reports or listening to active conversations. Supervisors can also whisper to any of the registered operators or barge in on the call altogether. This feature proves especially useful for training new agents or assisting them when needed.
Analytics Dashboard
Expand your Customer Service Capabilities:

•  Simple cloud-based deployment
•  Lower total cost of ownership
•  Flexibility and scalability to meet your needs now and in the future
•  Latest customer service innovations without expensive and time-consuming maintenance costs
•  State-of-the-art capabilities with zero up-front capital investment
Contact Center Display & Dashboard

A fully customizable feature, with the ability to share boards publicly. View your metrics and SLAs at a glance with an easy-to-read graphical dashboard included at no extra cost. Use a pre-defined layout or configure your own with our easy-to-use drag-and-drop editor.
SMS & Your Contact Center
As technology changes so do customer engagement. Being able to reach your customers through multiple channels is important in a world so focused on technology, convenience, and productivity. Our system has complete SMS integration for call queues, allowing agents to interact with customers through our phone portal Chat-to-SMS feature. Using fully configurable keywords and response messages, you’re able to interact with your clients easily whether your business has 3 or 300 employees.
Call Center Supervisor View

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