Cloud Connect phone system training videos.
Short video walkthroughs of the Cloud Connect portal for everyday users and office managers: voicemail, chat, contacts, auto attendants, call queues and more.
Basic User Training Video Series: Intro
A quick tour of the Cloud Connect user portal and what you can do from it.
Office Manager Training Video Series: Intro
An introduction to the Office Manager portal for phone system administrators.
What each video covers.
Find the topic you need, then pick it from the playlist above.
Basic User Training Video Series
For everyone with a Cloud Connect extension. About 17 minutes in total.
- Intro 2:06A quick tour of the Cloud Connect user portal and what you can do from it.
- Manager Portal 1:55A walkthrough of the portal home screen and how to find your way around it.
- Voicemail Tab 1:12Listen to, save, forward and delete your voicemail messages from the portal.
- Chat Tab 1:07Send and receive chat messages with co-workers right from the portal.
- Settings Tab 1:32Adjust your message settings, such as voicemail greetings and notifications.
- Contacts 2:44Add, search and manage your contacts, and call them with one click.
- Time Frames 3:12Set the hours and schedules that decide how your calls are answered.
- Phones 1:06See the desk phones, softphones and other devices registered to your extension.
- Music on Hold 0:59Choose the music or message callers hear while they are on hold.
- Call History 1:09Review your incoming, outgoing and missed calls.
Office Manager Training Video Series
For office managers and administrators who run the phone system. About 6 minutes in total.
- IntroAn introduction to the Office Manager portal for phone system administrators.
- Manager PortalA tour of the manager home screen: active calls, the call graph and usage statistics.
- UsersAdd, edit and remove users and their extensions.
- ConferencesSet up and manage conference bridges for your team.
- Auto AttendantsBuild and edit auto attendant menus and greetings.
- Call QueuesCreate call queues and choose which agents answer them.
- Time Frames 4:51Set business hours, holidays and schedules that control call routing.
- Music on Hold 1:31Manage the company's music and messages on hold.
- InventoryView the phone numbers and devices on your account.
- Call HistoryReview call records for the whole company and download them.
Get the most out of Cloud Connect.
- UC Softphone demos for Android and iOS
- Every phone system feature, explained
- Agentic Voice AI: how the AI receptionist answers your calls
- AI reporting: see your busiest hours and missed calls
Prefer a person?
Our team is happy to walk you or your staff through anything in the portal. Call (403) 823-2983 or email [email protected].
Frequently asked questions.
Which training series should I watch?
Everyone should watch the Basic User series, which covers voicemail, chat, contacts, time frames and call history. Office managers and administrators should also watch the Office Manager series, which covers users, auto attendants, call queues, conferences and company call history.
How long are the training videos?
Each video is short, mostly one to three minutes. The full Basic User series runs about 17 minutes.
Is there training for the mobile app?
Yes. Short demos of the UC Softphone app for Android and iOS are on the UC Softphone page.
What if I need help after watching?
Call our team at (403) 823-2983 or email [email protected], and we'll walk you through it.
Is your network ready for Cloud Connect?
Run our free line test in your browser — it checks your connection for call quality in about a minute.