Easy To


Texting, and chatting whether it be with co-workers or clients, can be one of the easiest ways to elevate the level of communication and collaboration in your business.

Most of the contact centers in operation today are running on old technology and contact center software that can’t keep up with the way customers and businesses now communicate. A cloud-based contact center is a modern alternative to on-premise contact centers using the latest in communications technology. With a data-rich dashboard, you can easily monitor metrics like call times, satisfaction ratings, and average wait times. You can also generate historical reports, gauge department performance, and more. Then, use the data to constantly improve your offerings.

Chat And SMS

Use your Business Phone Number to Send Texts
SMS for business, better known as business texting, lets you send and receive text messages on your business phone number. You can quickly provide information to clients, set up appointments, and reply to inquiries using your recognizable business phone number.

We provide SMS-enabled phone numbers for most places in North America with the ability port-mobile and landline numbers as well.
What Can Presence do for You?
Presence monitoring across devices (desk phones, softphones,s, and smartphones) is a feature that gives you an edge in connecting inbound callers with employees and reducing hold times and hangups. You’ll be able to know in real-time whether the agent is on an active call, or available for chat. Using custom statuses, an employee can let everyone know that they’re in a meeting or out to lunch making routing calls from clients much easier.
Increased Productivity
Phone calls can be a huge productivity killer in business because they often veer off track or interrupt other tasks. Along those same lines, emails can go unanswered for hours sometimes. Instant messaging, on the other hand, is the perfect way to get just the answers you need when you need them.

• With our app for iOS and Android you can take your business communication on the road and use your business phone with the most popular devices

• Our phone portal allows you to call out on any desktop with a microphone, or chat and SMS directly with contacts

• A wide selection of desk phones with SMS support and capability are available
Convenience for Everyone

•   Use one business number for voice, fax, and textmessages
•  Receive push and email notifications of incomingmessages
•  Communicate easily anywhere there is an internet connection
Effective Communication
Instant messaging, text apps and platforms have become an essential part of business communications. These widely used forms of communication are as useful in the workplace as they are in everyday life. Contact us today to get the best out of your BusinessPhone System.

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